Tropicalia Necklace in 18K yellow gold and Malachite stoneWe are confident that our certified diamonds and fine jewelry will exceed your expectations. However, in the event that you are not completely satisfied, we will do all we can to make it right. If we are unable to correct any problems, we will offer an exchange or refund. Accepting Returns We accept returns for refunds or exchanges on all diamonds and jewelry. Items that have been Worn, Altered or Damaged in any way may not be accepted for return.